One home for IT knowledge
Everything IT.
Documented.
The answers your team needs, organized in one place: the documents, the passwords, the equipment and the dates that matter, for every client you look after.
DOCUMENT / CONNECT / FIND
In development — not yet available. Launch inquiries are welcome.
Client context
Every client.
A clearer picture.
Assets, configurations and documents together in context. Every client gets the same layout, so anyone on the team knows where to look.
The home screen, across every client.
Documents
Procedures and notes, in folders
Every saved version is kept, and any one of them can be put back.
Passwords
Stored encrypted
Each time one is revealed, who looked and when goes on the record.
Configurations
The computers and devices at each client
Kept current from the machines themselves, not from memory.
Flexible assets
Anything else you track, in a layout you design
Networks, licenses, vendors, sites. Ten kinds of field to build with.
Checklists
Repeatable jobs, written down once
Worked through step by step, the same way every time.
Domains and certificates
Found and tracked for you
Each one listed with the date it runs out.
ASSETS / RECORDS / RELATIONSHIPS
Find the answer
Less searching.
More solving.
Find the record. Get the context. Move the work forward. Press / from anywhere and start typing; results come back grouped by kind, across every client or narrowed to one.
- One box for clients, documents, passwords, configurations, assets and checklists
- Narrow to one kind or one client in a click
- Arrow keys to move, Enter to open
SEARCH / UNDERSTAND / ACT
One search box, every client.
Credential context
Access belongs
with the answer.
Keep credential records connected to the work they support, and see who created or changed what, for which client, and when.
Every change, with a name on it.
Encrypted passwords
Stored encrypted, shown only when someone asks.
Reveals on record
Who revealed which password, and when.
Version history
Every saved version of a document, with restore.
Related items
Tie a password to the device it opens and the procedure that uses it.
ACCESS / CONTEXT / CONTROL
Expiration visibility
See the deadline.
Own the next step.
Keep domains, certificates and renewals in view. Everything with an end date lands in one list, soonest first, with the client beside each one.
- The next 45 days at a glance
- Anything inside a week, or already lapsed, called out
- A health score for every client's documentation
TRACK / PREPARE / RENEW
Renewals, soonest first.
Team knowledge
The fix becomes
the playbook.
Turn hard-won fixes into procedures the whole team can use.
- Write it up once, in the client's folders, and keep every version
- Turn a routine job into a checklist worked step by step
- Link the procedure to the devices and passwords it needs
CAPTURE / SHARE / REPEAT
Who it is for
Written down once.
Found by anyone.
MSP owners
What your team knows stays with the business.
Client knowledge stops living in one person's head or one person's notes. It is written down once, in the same place for every client.
Technicians and engineers
Stop asking around. Look it up.
The password, the procedure and the last change are one search away, whichever client is on the phone.
Own it
Buy it once.
Keep it.
IT Documented™ is a one-time purchase, not a monthly subscription. A yearly maintenance plan brings the updates. If you ever let it lapse, the software keeps working.
One-time purchase
Bought once, not rented every month
No monthly per-seat bill that climbs every time you hire another technician.
Yours to keep
Stop paying, keep using it
Maintenance is yearly and covers updates. Let it lapse and everything you have keeps working, with your documentation still in it.
Your own server
Runs where you run it
Installed on your own server, so your clients' documentation stays in your hands. A hosted option may follow for teams that want one.
BUY ONCE / OWN IT / KEEP IT
Ask about launch
In development.
Launch inquiries welcome.
IT Documented is still being built and is not available yet. It will be sold as a one-time purchase with a maintenance plan. If you would like to hear when it launches, leave your details and we will keep you posted.